Ayrton

ACT Entertainment Product Limited Warranty

This Ayrton product from ACT Entertainment carries a warranty against defects in material or workmanship for a period of two (2) years from the initial date of purchase. This limited warranty protects the original owner and all subsequent owners provided the product was purchased in the U.S. and proof of purchase is presented when warranty service is required.

ACT Entertainment does not, however, warrant its products against any or all defects arising as a result of accident, unreasonable use, improper service or other causes not arising out of defects in material and workmanship.

During the two (2) year warranty period, ACT Entertainment will supply all parts and labor to repair or replace (at our option) defects covered by this limited warranty, provided the unit is returned to one of the following locations to be specified on the Return Merchandise Authorization:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

ACT Entertainment
250 S. Flower Street
Burbank CA.91502

ACT Entertainment
108 John Street
Hackensack, NJ 07601

ACT Entertainment Canada
3200 Ridgeway Drive #13
Mississauga, ON L5L 5Y6 Canada

LED Engine warranty is 5 Years and covers physical failure of the LED engine itself. It does not extend to:
i. Any electronic circuits driving, controlling or monitoring the LED engine.
ii. To the maintenance of lumen (l70) levels or color stability.
iii. To units deployed in applications where they are in continuous use of more than 14 hours per day.
iv. To units deployed in areas where the ambient temperature falls outside the stated temperature operating ranges for said unit.
v. To units which have had engines replaced by anyone other than an Ayrton certified/ trained technician.
vi. To units deployed in permanent outdoor installations.
vii. To units used contrary to the instructions to be found in the manual.
viii. Applies to units sold after September 1, 2023

All returned products must be accompanied with the following information: date purchased, dealer name, company name, contact name, telephone, and Return Merchandise Authorization. Products must be returned with transportation costs and full insurance prepaid each way.

Liability of ACT Entertainment is limited to the repair or replacement (at our option) of any defective product and shall not include incidental or consequential damages of any kind.

Robert Juliat

ACT Entertainment Product Limited Warranty (USA)

The Robert Juliat product from ACT Entertainment carries a warranty against defects in material and workmanship for a period of two (2) years from the initial date of purchase. This limited warranty protects the original owner and all subsequent owners provided the product was purchased in the U.S and proof of purchase is presented when warranty service is required.

ACT Entertainment does not , however, warranty its products against any or all defects arising as a result of accident, unreasonable use, improper service or other causes not arising out of defects in material and workmanship. Further, this warranty does not cover consumable parts such as fuses, lamps, or lenses.

During the two (2) year warranty period, ACT Entertainment will supply all eligible parts and labor to repair or replace (at our option) defects covered by this limited warranty, provided the unit is returned to one of the following locations specified on the Return Merchandise Authorization

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

ACT Entertainment
250 S. Flower Street
Burbank CA.91502

ACT Entertainment
108 John Street
Hackensack, NJ 07601

ACT Entertainment Canada
3200 Ridgeway Drive #13
Mississauga, ON L5L 5Y6 Canada

All returned products must be accompanied with the following information: date purchased, dealer name, company name, contact name, telephone, and Return Merchandise Authorization. Products must be returned with transportation costs and full insurance prepaid each way.

Liability of ACT Entertainment is limited to the repair or replacement (at our option) of any defective product and shall not include incidental or consequential damages of any kind.

MDG

ACT Entertainment Product Limited Warranty (USA)

This MDG product from ACT Entertainment carries a warranty against defects in material or workmanship for a period of two (2) years from the initial date of purchase. This limited warranty protects the original owner and all subsequent owners provided the product was purchased in the U.S. and proof of purchase is presented when warranty service is required.

ACT Entertainment does not, however, warrant its products against any or all defects arising as a result of accident, unreasonable use, use of non-MDG fluid, improper service or other causes not arising out of defects in material and workmanship.

During the two (2) year warranty period, ACT Entertainment will supply all eligible parts and labor to repair or replace (at our option) defects covered by this limited warranty, provided the unit is returned to one of the following locations to be specified on the Return Merchandise Authorization:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

ACT Entertainment
250 S. Flower Street
Burbank CA.91502

ACT Entertainment
108 John Street
Hackensack, NJ 07601

All returned products must be accompanied with the following information: date purchased, dealer name, company name, contact name, telephone, and Return Merchandise Authorization. Products must be returned with transportation costs and full insurance prepaid each way.

Liability of ACT Entertainment is limited to the repair or replacement (at our option) of any defective product and shall not include incidental or consequential damages of any kind.

Visual Productions

Visual Productions Product 5 Year Limited Warranty

This product from ACT Entertainment carries a warranty against defects in material or workmanship for a period of one (5) years from the initial date of purchase. This limited warranty protects the original owner and all subsequent owners provided the product was purchased in the U.S. and proof of purchase is presented when warranty service is required.

ACT Entertainment does not, however, warrant its products against any or all defects arising as a result of accident, unreasonable use, improper service or other causes not arising out of defects in material and workmanship.

During the one (5) year warranty period, ACT Entertainment will supply all parts and labor to repair or replace (at our option) defects covered by this limited warranty, provided the unit is returned to one of the following locations to be specified on the Return Merchandise Authorization:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

ACT Entertainment
250 S. Flower Street
Burbank CA.91502

ACT Entertainment
108 John Street
Hackensack, NJ 07601

ACT Entertainment Canada
3200 Ridgeway Drive #13
Mississauga, ON L5L 5Y6 Canada

All returned products must be accompanied with the following information: date purchased, dealer name, company name, contact name, telephone, and Return Merchandise Authorization. Products must be returned with transportation costs and full insurance prepaid each way.

Liability of ACT Entertainment is limited to the repair or replacement (at our option) of any defective product and shall not include incidental or consequential damages of any kind.

PK Sound

ACT Entertainment Product Limited Warranty

This product from ACT Entertainment carries a warranty against defects in material or workmanship for a period of one (1) year from the initial date of purchase. This limited warranty protects the original owner and all subsequent owners provided the product was purchased in the U.S. and proof of purchase is presented when warranty service is required.

ACT Entertainment does not, however, warrant its products against any or all defects arising as a result of accident, unreasonable use, improper service or other causes not arising out of defects in material and workmanship.

During the one (1) year warranty period, ACT Entertainment will supply all parts and labor to repair or replace (at our option) defects covered by this limited warranty, provided the unit is returned to one of the following locations to be specified on the Return Merchandise Authorization:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

ACT Entertainment
250 S. Flower Street
Burbank CA.91502

ACT Entertainment
108 John Street
Hackensack, NJ 07601

ACT Entertainment Canada
3200 Ridgeway Drive #13
Mississauga, ON L5L 5Y6 Canada

All returned products must be accompanied with the following information: date purchased, dealer name, company name, contact name, telephone, and Return Merchandise Authorization. Products must be returned with transportation costs and full insurance prepaid each way.

Liability of ACT Entertainment is limited to the repair or replacement (at our option) of any defective product and shall not include incidental or consequential damages of any kind.

Zactrack

ACT Entertainment Product Limited Warranty

This product from ACT Entertainment carries a warranty against defects in material or workmanship for a period of one (1) year from the initial date of purchase. This limited warranty protects the original owner and all subsequent owners provided the product was purchased in the U.S. and proof of purchase is presented when warranty service is required.

ACT Entertainment does not, however, warrant its products against any or all defects arising as a result of accident, unreasonable use, improper service or other causes not arising out of defects in material and workmanship.

During the one (1) year warranty period, ACT Entertainment will supply all parts and labor to repair or replace (at our option) defects covered by this limited warranty, provided the unit is returned to one of the following locations to be specified on the Return Merchandise Authorization:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

ACT Entertainment
250 S. Flower Street
Burbank CA.91502

ACT Entertainment
108 John Street
Hackensack, NJ 07601

ACT Entertainment Canada
3200 Ridgeway Drive #13
Mississauga, ON L5L 5Y6 Canada

All returned products must be accompanied with the following information: date purchased, dealer name, company name, contact name, telephone, and Return Merchandise Authorization. Products must be returned with transportation costs and full insurance prepaid each way.

Liability of ACT Entertainment is limited to the repair or replacement (at our option) of any defective product and shall not include incidental or consequential damages of any kind.

RapcoHorizon

Limited Lifetime Warranty

RapcoHorizon Standard Cables and Snakes (Players Series / Concert Series / Studio Series) are warranted to be free of defects in material and workmanship for the lifetime of the original owner. This limited warranty covers the RapcoHorizon product and component parts. If any such defects are discovered, your cable assembly will be repaired or replaced at our option. (Apparel is not covered under this warranty)

This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.

Limited 1 Year Warranty

RapcoHorizon Custom Products, Devices Boxes, and Bulk Products are warranted to be free of defects in material and workmanship for 1 Year to the original owner. This limited warranty covers the RapcoHorizon cable and component parts. If any such defects are discovered, your RapcoHorizon Product will be repaired or replaced at our option.
This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.
These warranties give you specific legal rights. You may have other rights, which may vary from state to state.
If service should be necessary, your RapcoHorizon product should be well packed in a sturdy container and returned prepaid to:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

Additional Warranty Info

For any product using a customer proprietary private label, or design for an OEM product to be built at any ACT Entertainment facility, the ACT Entertainment direct customer assumes all warranty responsibilities for the product to their end user. Act will support its warranty as prescribed by product, to the direct ACT Entertainment customer.

If a direct ACT Entertainment customer wishes to supply an ACT Entertainment warranty to their end user, they must provide the warranty verbatim, by product type with no alterations.

ProCo Sound

Limited Lifetime Warranty

ProCo Standard Cables and Snakes (Excellines / LifeLines / RoadMaster / SMA Series) are warranted to be free of defects in material and workmanship for the lifetime of the original owner. This limited warranty covers the ProCo product and component parts. If any such defects are discovered, your cable assembly will be repaired or replaced at our option. (Batteries and apparel are not covered under this warranty)

This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.

Limited 1 Year Warranty

ProCo Custom Products, Devices Boxes, and Bulk Products are warranted to be free of defects in material and workmanship for 1 Year to the original owner. This limited warranty covers the ProCo cable and component parts. If any such defects are discovered, your ProCo Product will be repaired or replaced at our option.

This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.

These warranties give you specific legal rights. You may have other rights, which may vary from state to state.

If service should be necessary, your ProCo product should be well packed in a sturdy container and returned prepaid to:

ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

Additional Warranty Info
For any product using a customer proprietary private label, or design for an OEM product to be built at any ACT Entertainment facility, the ACT Entertainment direct customer assumes all warranty responsibilities for the product to their end user. Act will support its warranty as prescribed by product, to the direct ACT Entertainment customer.

If a direct ACT Entertainment customer wishes to supply an ACT Entertainment warranty to their end user, they must provide the warranty verbatim, by product type with no alterations.

RAT Distortion

5 Year Limited Warranty

RAT products (Excluding Apparel) are warranted to be free of defects in material and workmanship for 5 years to the original owner. This limited warranty covers RAT product component parts. If any such defects are discovered, your product will be repaired or replaced at our option.

This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.

This warranty gives you specific legal rights. You may have other rights, which may vary from state to state. If service should be necessary, your RAT product should be well packed in a sturdy carton and returned prepaid to:
ACT Entertainment
3581 Larch Lane
Jackson, MO. 63755

Lava Cable

Limited Lifetime Warranty

Lava Cables are warranted to be free of defects in material and workmanship for the lifetime of the original owner. This limited warranty covers the Lava product and component parts. If any such defects are discovered, your cable assembly will be repaired or replaced at our option. (Lava Apparel is not covered under this warranty)

This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.

This warranty gives you specific legal rights. You may have other rights, which may vary from state to state.

If service should be necessary, your Lava Cable product should be well packed in a sturdy container and returned prepaid to:
ACT Entertainment
3581 Larch Lane
Jackson, MO 63755

Additional Warranty Info
For any product using a customer proprietary private label, or design for an OEM product to be built at any ACT Entertainment facility, the ACT Entertainment direct customer assumes all warranty responsibilities for the product to their end user. ACT Entertainment will support its warranty as prescribed by product, to the direct ACT Entertainment customer.

If a direct ACT Entertainment customer wishes to supply an ACT Entertainment warranty to their end user, they must provide the warranty verbatim, by product type with no alterations.

AC Power Distribution

5 Year Limited Warranty

AC Power Distribution products (Excluding Apparel) are warranted to be free of defects in material and workmanship for 5 years to the original owner. This limited warranty covers AC Power Distribution product component parts. If any such defects are discovered, your product will be repaired or replaced at our option.

This warranty is void if any defects are caused by mishandling, negligence or damage (not resulting from defect or malfunction), or if any repairs or services have been carried out by anyone other than ACT Entertainment.

This warranty gives you specific legal rights. You may have other rights, which may vary from state to state. If service should be necessary, your AC Power Distribution product should be well packed in a sturdy carton and returned prepaid to:
ACT Entertainment
3581 Larch Lane
Jackson, MO. 63755

Ultimate Support

Ultimate Support Limited Lifetime Warranty Details

IN ITS COMMITMENT TO UNCOMPROMISING PRODUCT QUALITY, ACT ENTERTAINMENT PROVIDES A LIMITED LIFETIME WARRANTY ON ULTIMATE SUPPORT BRANDED PRODUCTS. ACT ENTERTAINMENT WARRANTY OBLIGATIONS ARE LIMITED TO THE TERMS SET FORTH AS FOLLOWS:

ACT Entertainment warrants product to be free from manufacturing defects under normal use for the limited life as defined by product obsolescence or five (5) year period – whichever is longer from the date of retail purchase by the original end-user purchaser.

If the product is no longer manufactured by ACT Entertainment (obsolete), and qualifies for repair under the warranty program, the product will be replaced with the closest comparable product as determined by Ultimate Support Systems.

This warranty does not include damage to the product resulting from normal wear and tear, accident, misuse, improper installation or operation, or unauthorized repair or alterations.

The Limited Warranty does not apply to any non-ACT Entertainment products or sub-brands including JamStands by Ultimate Support even if packaged or sold with other products.

Should the product become defective within the warranty provisions, Ultimate Support will elect to repair or replace the product free of charge at our option, including free return postage, provided it is delivered prepaid to Ultimate Support Systems.

ACT Entertainment may elect to send original end-user new or refurbished customer-installable replacement product or parts.

Proof of purchase must be submitted with the returned product.

All products needing to be sent to Ultimate Support Systems, for repair or replacement must have a Return Authorization Number and will be returned to the sender un-repaired if one is not included. Please contact Customer Support at service@ultimatesupport.com for a Return Authorization Number and return instructions.

It is the sender’s responsibility to pay for shipment to Ultimate Support Systems.

If the product is determined to fall under warranty, ACT Entertainment will pay for return shipping to the customer within the contiguous 48 states.

If a replacement product or part is provided, the original product or part becomes the property of Ultimate Support Systems.